GDPR Privacy Policy
Last updated: August 13, 2025
This Privacy Policy describes how Cubanefra ("we," "us," or "our"), operating at cubanefra.info, collects, uses, stores, and protects personal data in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and applicable data protection legislation. By accessing or using our platform, you acknowledge that you have read and understood this policy.
1. Data Controller
Cubanefra acts as the data controller for personal data collected through this platform. You may contact us regarding any data protection matter at:
Email: [email protected]
Phone: +1 519 428 9892
Address: 1191 98 St, North Battleford, SK S9A 0L7, Canada
2. Personal Data We Collect
We collect personal data that you provide directly and data generated automatically through your use of the platform.
2.1 Data You Provide
This includes your name, email address, billing information, account credentials, profile details, communications submitted through contact forms, and any content you upload or share during webinar sessions.
2.2 Data Collected Automatically
This includes IP address, browser type and version, operating system, device identifiers, session duration, pages visited, referring URLs, time zone settings, and interaction logs within the platform.
2.3 Data from Third Parties
We may receive data from payment processors, authentication providers, or analytics partners where you have authorised such sharing.
3. Legal Basis for Processing
We process your personal data only when a valid legal basis exists under Article 6 of the GDPR:
Contract performance: Processing necessary to deliver the services you have requested or subscribed to.
Legitimate interests: Processing for platform security, fraud prevention, service improvement, and internal analytics, where such interests are not overridden by your fundamental rights.
Legal obligation: Processing required to comply with applicable legal requirements.
Consent: Where you have provided explicit and freely given consent, such as for marketing communications or optional cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.
4. Purposes of Processing
We use personal data for the following purposes:
Providing, maintaining, and improving the platform and its features. Creating and managing user accounts. Processing payments and fulfilling subscription obligations. Delivering live webinars, recorded sessions, and course materials. Sending transactional communications such as confirmations, receipts, and service notices. Responding to support requests and user inquiries. Analysing usage patterns to enhance user experience. Detecting and preventing fraudulent, abusive, or unauthorised activity. Meeting legal and regulatory obligations.
5. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Account data is retained for the duration of the active account relationship. Following account closure, data is retained for a limited period to address outstanding obligations, resolve disputes, and comply with legal requirements. Anonymised or aggregated data that cannot identify an individual may be retained indefinitely for analytical purposes.
6. International Data Transfers
As a globally accessible platform, your personal data may be transferred to and processed in countries outside your country of residence, including countries that may not provide the same level of data protection as your home jurisdiction. Where such transfers occur, we implement appropriate safeguards, such as Standard Contractual Clauses approved by the relevant supervisory authority, to ensure your data remains protected to the standard required by the GDPR.
7. Data Sharing and Disclosure
We do not sell your personal data. We may share your data with trusted third-party service providers acting as data processors on our behalf, including hosting infrastructure providers, payment processors, email delivery services, customer support tools, and analytics providers. These parties are contractually obligated to process data only on our instructions and in accordance with applicable data protection law.
We may disclose personal data where required by law, court order, or governmental authority, or where necessary to protect the rights, property, or safety of Cubanefra, its users, or others.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to operate the platform, remember your preferences, maintain sessions, and gather analytics. You may control cookie preferences through your browser settings or our cookie consent mechanism. Disabling certain cookies may affect platform functionality.
9. Your Rights Under GDPR
If you are located in the European Economic Area or a jurisdiction that has adopted equivalent data protection standards, you hold the following rights with respect to your personal data:
9.1 Right of Access
You may request a copy of the personal data we hold about you and information about how it is being processed.
9.2 Right to Rectification
You may request correction of inaccurate or incomplete personal data.
9.3 Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis applies.
9.4 Right to Restriction of Processing
You may request that we limit processing of your data in certain circumstances, such as while the accuracy of data is being contested.
9.5 Right to Data Portability
You may request to receive personal data you have provided to us in a structured, commonly used, machine-readable format, and to transmit that data to another controller where technically feasible.
9.6 Right to Object
You may object to processing based on legitimate interests or for direct marketing purposes. We will cease such processing unless we demonstrate compelling legitimate grounds that override your interests.
9.7 Rights Related to Automated Decision-Making
You have the right not to be subject to decisions based solely on automated processing, including profiling, that produce legal or similarly significant effects concerning you.
9.8 Right to Withdraw Consent
Where processing is based on consent, you may withdraw it at any time by contacting us or using the opt-out mechanism provided.
To exercise any of these rights, contact us at [email protected]. We will respond within the timeframe required by applicable law, typically within 30 days. We may request verification of your identity before processing your request.
10. Data Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include encryption of data in transit, access controls, regular security assessments, and staff training on data protection obligations. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.
11. Children's Privacy
Our platform is not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data without appropriate consent, please contact us immediately and we will take steps to delete that data.
12. Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal data.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform functionality. When we make material changes, we will update the date at the top of this page and, where appropriate, notify you by email or through a notice on the platform. Continued use of the platform following such changes constitutes your acknowledgement of the updated policy.
14. Complaints
If you believe we have not handled your personal data in accordance with applicable data protection law, you have the right to lodge a complaint with a competent supervisory authority in your jurisdiction. We would, however, appreciate the opportunity to address your concerns directly before you contact a supervisory authority. Please reach out to us at [email protected].
15. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us:
Cubanefra
1191 98 St, North Battleford, SK S9A 0L7, Canada
Email: [email protected]
Phone: +1 519 428 9892
Website: cubanefra.info